­­uBreakiFix

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­­­­­My first exposure to uBreakiFix as an employer started when I was led to "quiet-quit" my supermarket employment due to being treated like shit as well as increasingly risky interactions with customers, that ultimately lead to scars on my arms and hands as well as the development of my increasingly urgent need to avoid customer-facing roles to protect my physical and mental health. Speech impediments cause a large amount of physical and mental effort to go towards formulating speech that other people are able to understand. Of course, this isn't often good enough, necessitating the repetition of anything I say over two to three times on an average of every two to three sentences, regardless of if I am working or talking with familiar people.

Getting hired as a technician, a person who primarily works independently without the need to verbally communicate at-length, was a perfect role. Publix was primarily a labour-intensive job at the time, much more labour-intensive than uBreakiFix could ever be. This was how the role was described as a then-current worker at the store; a laid-back employment that favours knowledge and dexterity over physical labour.

Over the span of six hours, I created my resume and landed an interview immediately at the location closest to my house. During the interview, I was asked standard questions such as my motivation for changing jobs, to which I replied "to get away from customers". At this point, the scar on my hand was completely fresh from a few days prior, and my employment at UBIF started as a panic-escape. Pointing to my wound was a very direct way to convey that customer-interactions were problematic, more than a simple annoyance. The response from the store owner mentioned that I will have some responsibilities related to customers, which severely downplays the reality of the position, which has been exclusively customer-experience related. The interview also conveniently glossed over critical aspects such as pay and scheduling, but included a question that asked me if I was willing to work at a location significantly further away, to which I declined. The interview also went over my history as a device-repair specialist and my history with soldering, which has existed since approximately 2021. I showed my work with microsoldering as an example from the projects page, ranging from the Tile to things like modchips and custom PCBs. This took the majority of the time during the interview. I was also asked questions regarding customer-experience, such as if Publix had a membership program, which didn't evoke any further discussion.

About twenty days passed without any communication on whether or not I was hired. I was told that I would be contacted by a district manager by the store owner before my first day to clarify details regarding employment, but this never happened. Until about a week before my first day, I had zero way of knowing if I was employed. There was an apparent expectation that I would have started my job earlier, and I was told that it was "on me" to reach back out (despite being told that upper management would have reached out all the way since the first interview).

On my first day, I still was not informed of what my pay would be. Since management also was not aware, they had to contact the store franchisee to get this answer. Herein, there were countless signs of miscommunication and red flags that continue to be apparent to this very day.

I found that it was only incidentally higher than my grocery store job, so I accepted the job. I explicitly made it clear that I was not interested in the job for the pay; a statement that I refused to be controlled like a guinea pig, titillated by a paycheck.

Fuck yeah. I'm hired. Now what?

Enter the room: the first poster I see is a dramatisation, with the text "Teamwork: Ensuring that your hard work

The assholes from this job are direct reason the reason my mom is paralysed.